Juno Lockdown Browser
The Lockdown Browser is an app for Mac, Windows, and iPad. It is not compatible with Chromebooks, Android, or iPhone. It is not a browser plug-in, but it works in conjunction with Safari or Internet Explorer 9+. Lockdown Browser is developed by Respondus, who licenses this technology for all the major Learning Management Systems. Lockdown Browser is not compatible with accessibility software like JAWS. (On Mac/Windows, the software is called Juno Lockdown; on iPad it is called LockDown Browser.)
It is recommended that your IT staff install this software of all student computers/iPads. See also InstallShield silent installation.
Apple does not let apps disable features and multi-tasking on iOS, so the Lockdown Browser relies on Apple's "Guided Access" feature. Guided Access is not intuitively designed for online testing, so it takes more steps than the Mac and Windows versions:
Installation and Setup:
Start a Test:
Ending a Test:
The button "Launch Lockdown" doesn't work
You must download and install Lockdown on each student computer/iPad, otherwise that button doesn't work.
Lockdown won't start a test if certain programs are still running in the background. If it gives an error message for a program that you want to keep running in the background, like remote access software, please send us a copy or screenshot of the exact error message so we can remove the restriction for that program.
If Lockdown is stuck open and you cannot access the computer:
Try rebooting your iPad by holding the both the home and power buttons for 10 seconds. Then turn off Guided Access (Settings > General > Accessibility > Guided Access). You may need to reboot again if that does not work.
If that doesn't work, you will need to plug your iPad into a Mac and Restore it from backups. Contact Apple for further help.
Triple-click the iPad's Home button and enter the passcode. Make sure "Touch" is turned on at the bottom of the screen. If the screen has any gray ovals or rectangles, tap the X to remove them. Then tap "Resume" in the upper right.
Triple-click the iPad's Home button and enter the passcode. Tap "Hardware Buttons Options" at the bottom, and turn ON "Keyboards". Then tap "Resume" in the upper right.
Triple-click the iPad's Home button and enter the passcode. Tap "Time Limit Options" at the bottom, and turn it OFF. Then tap "Resume" in the upper right.
Please contact us to report any other problems.