Network Slowness / Server Not Found
When customers report network problems, it almost always turns out to be a problem on their end:
Ask your IT staff to check the following:
Please contact us if none of the above helps.
Email Not Received
First check your Junk folder. Email is sent immediately, so if you do not receive email within a couple minutes, and you're sure your email address is correct, your spam filter may actually be deleting the email. Ask your IT staff to white-list any email from firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org (all sent from our mail server: mail.jupitered.com 220.127.116.11).
The problem mostly likely occurs when both the sender and recipient have school email accounts, because the school's spam filter sees the "Reply-To" header from email@example.com even though the email did not originate from yourschool.k12.ca.us, so it thinks the email is spam and possibly deletes it. (The "From" header is "firstname.lastname@example.org", and the "Return-Path" is "email@example.com", so that's not an issue.)
This generally isn't a problem for recipients at Gmail, Yahoo Mail, HotMail, and most ISP's, which are more accurate at detecting spam.
If your IT staff is unable or unwilling to fix their spam filter, try changing your email on to a non-school email address. That avoids the problem of sending email from a school address to a school address.
For email to parents and students, check the screen to confirm the email message was sent and to which addresses. That screen also shows if the email bounced back for any addresses.
Jupiter requires browser cookies for security. You cannot login if cookies are rejected.
When a staff member logs in on a computer or browser without a previous cookie, our servers email an automatic alert to them. If your network is set to periodically delete all browser cookies, this will generate false security alerts which may panic your staff. Staff can disabled these security alerts by going to the Setup Account & Password screen and unchecking "Email me if I login on different computer". But for better security we recommend that you do not delete cookies from jupitergrades.com or jupitersis.com.
Some browsers attempt to auto-fill web forms or try to help you type grades that it remembers from before, which is very annoying. If that happens, turn off your browser's auto-fill feature. See Browser Settings.
By default browsers print the URL, date, and other information at the top and bottom of pages, but this is ugly and sometimes causes pages to be cropped. All users should change their browser's print settings according to the instructions at Browser Settings.
The default settings for most pop-up blockers cause no problems for Jupiter. But if clicking the Help link does not open the Help window, set your pop-up blocker to allow jupitergrades.com or jupitersis.com.