|Troubleshoot Grade Calculations|
Nearly all grading issues are covered here. If none of these answer your question, please contact us.
1. Grades disappeared
If students have scores on assignments, but no total grades, check the screen. It will alert you if the student is in two different sections of the same course in the same grading period. That causes grades to intermittently disappear. Make sure no student is in two different classes of the same course.
Likewise, if using standards-based grading, two different teachers cannot grade the same student on the same standards in the same grading period.
Check the screen. It will alert you if you have two classes with the same tab name, which causes grading problems. Rename your tabs so they are unique.
If using Summative standards-based grading, look on the screen to ensure each assignment has at least one objective, otherwise it doesn't count.
If the student withdrew from the school, their total grades may disappear if major edits are made (merging duplicate student records or restructuring the grading periods). To restore their grades, add them back to all their classes then withdraw them again.
If a student has a subtotal of 100% or higher in a category, then assignments in that category with perfect scores or better do not show an impact on grade. Mathematically it would be correct to show 0% change (or even negative in some cases), but that is counter-intuitive, so to avoid confusion, the impact is not shown in that case.
a) This is normal if the assignment is worth zero points (see ), or the category has a weight of zero (see ).
b) Extra credit is ignored if it is the only assignment in a weighted category. It must be added to other assignments before it can be calculated as a percent (e.g., you can't calculate the percent of 10 out of 0).
a) This is normal if two assignments have the same percent, but different point values, e.g., 8/10 and 16/20, since assignments worth more points have more impact. See Impact on Grade.
b) Also it is normal for two assignments with the exact same score to have different impacts if they are in different categories. This happens only when using Weighted Categories, because the impact is more relevant to the other assignments in that category than the total grade. For example, if one category has an average of 90%, a score of 80% lowers the average, while in another category with an average of 70%, that same score raises the average.
a) This is normal if the assignment is worth zero points (see ), or the category has a weight of zero, or the cumulative has a weight of zero (see ).
a) A blank trend means it could not find a prior grade at that timeframe. This is normal early in the term, or if a student transfers in. It can also happen after you make significant edits to your grade scale or courses, such that the old grade snapshots are no longer applicable.
b) The trend may appear unsually high or low if you've changed your grading options or assignment weights, simply because that changes all the grades. This is especially true if you had set something incorrectly, before the grade snapshot was saved.
a) Double-check your category weights on the screen.
b) The "% of grade" represents how your categories will be weighted after everything is graded. It doesn't represent how grades are currently calculated if some categories are not graded yet. For example, if the Participation category is weighted as 10% of the grade, but it hasn't been graded yet, then the other categories must expand from 90% to make up 100% of the grade, so a Homework category weighted as 50% would be displayed as "50% of grade", but really it is calculated as 55.6% of the grade. (If it didn't adjust like this, it would need to give 0% for that portion of their grade, which would make everyone's grade unexpectedly low.)
a) If the same percent produces different grades, like 89.5% showing A- in one class but B- in another, that's because the rounding option is set differently for those classes. Go to the screen to make sure the "Round grades" option is set the same for each class and gradebook.
b) If your report cards use rounded percents, this affects how percents are displayed, not calculated, which can cause seemingly inconsistent results. For example, two students may both have 88% and 91% for quarters one and two, but one student's semester grade shows 90% while the other is 89%. This makes sense when you realize their unrounded grades are actually different: 88.4 & 91.4 = 89.9, while 87.5 & 90.5 = 89.0.
a) Check all your gradebooks on the screen to make sure they're using the exact same courses/subjects (e.g., "World Lit" is not the same as "World Literature").
b) If the student had different teachers each grading period, you must set your Cumulative setting to "Weighted average" on the screen. But if you want to use "Unweighted cumulative sum", you must transfer the student's grades into your gradebook for all grading periods.
c) If using standards-based grading, check your settings on the screen. If your grading is set to "Summative" or "Both", then the cumulative reflects the last graded assessment(s), not the average of grades, so it's normally different than the earlier grading periods.
a) After starting a new grading period, it's common for grades to jump suddenly if you are using "Weighted average" cumulatives. For example, if a student had 90% for 1st Quarter, then got a 70% on their first assignment in 2nd Quarter, their semester grade would suddenly drop to 80%. This is because each quarter is averaged together equally, even though 1st Quarter has many more assignments than 2nd Quarter. To avoid this effect, go to the screen and switch to "Unweighted cumulative sum"; then later switch back to "Weighted average" when 2nd quarter has more assignments.
b) Make sure you're not confusing points for percents on the screen — e.g., an assignment worth 20 points with a score of "80" means 80 / 20 = 400%. Change the "Input as" menu to "Percents" so "80" means 80%.
c) Giving a lot of extra credit points, especially when using weighted categories, can sometimes cause extremely high percentages — e.g., 40 / 50 points plus 20 points extra credit = 60 / 50 = 120%. Reduce the number of extra credit points. Or instead of extra credit points, you may find it more intuitive to simply raise the grade by a given percent — see Adjust Percents.
a) If you're using "Unweighted cumulative sum", this is not an average of the grading periods — e.g., a student might have an 80% in 1st Quarter and a 90% in 2nd Quarter, but the cumulative Semester grade is 86% because there were more assignments in 2nd Quarter. If you'd rather have an even average, go to the screen and select "Weighted average".
b) In rare cases, you may even see the Semester grade higher or lower than both Quarter grades. This paradox can occur only when using weighted categories in combination with unweighted grading periods, and the student had very different grades in each category each quarter. For example, notice the semester grade here is lower than both quarters, even though all the points add up correctly:
If you don't like this paradox, go to the screen and select "Weighted average", so the semester is a simple average of the quarters.
This may happen when using Standards-based grading:
a) On the screen, make sure all assignments have at least one objective selected, otherwise that assignment is excluded from the report card grade. (But it's normal for report cards to differ from your gradebook if you are intentionally using dual grades.)
b) On the screen, change the "Standards-based grading" option from "Both" to one of the other options so the report cards will use the same grading as your gradebook.
c) Report card standards do not necessarily correlate one-to-one with the subjects in your gradebook — e.g., assignments from your "Spelling" and "Language" tabs will all be included in the "Writing" strand of Language Arts; or your report cards may show separate strands for "Number Sense", "Geometry", and "Algebra", not a single grade for "Math" like your gradebook.
Check the screen to make sure you didn't override a grade by accident.
Check the screen to make sure each class uses the exact same Tab name in each grading period — e.g., if your 1st Quarter gradebook has a tab named "Math", your 2nd Quarter gradebook must use the same tab name for the same class.